Am I really ready to open my new store?

When planning to open a new store as of a specific deadline, you need to make sure that following critical questions are fully addressed before trying to "Go Live":

1.  Do I have the proper infrastructure in place that will support physically installing the Server, and Register hardware?

This could include issues such as:

• Proper power configuration/protection - Will the Computer(s) be on a dedicated circuit?  Do I have enough outlets? Are they 3-prong, grounded outlets?

• Network connections - Do I have a proper network cables?

• Is my Internet access confirmed to be installed and functional?

• Do I have a diagram, or personal knowledge, of where all the connections and outlets are?  Hunting for them can be very tedious or even unsuccessful.

2.  Do I have adequate physical space for my back office server, report printer and registers along with their associated peripherals?

This could include such things as:

• Physical counter space.

• Space for modems and routers.

• Space for my UPS.

• Adequate number, size, and location of holes drilled in the counters for my equipment cables. Testing this before-hand is important.

3.  Have I completed my Credit Card Configuration Requirements?

This would include:

• Completing the sign-up for Credit Card Merchant Account, and forwarding this information to CCS.

• Signing-up for the CPGateway Service, and forwarding  this information to CCS.

• Making sure that the above configuration is in the CounterPoint software.

• Obtaining a phone number for getting manual Credit Card authorizations, should this be necessary.

• Trying some test transactions with a notebook or manual device before-hand is a good idea..

3.  Software Set-up.

Do I have all of the following defined?

• CP Menus.

• CP Security Menus and POS Security Menus.

• CP Users and passwords assigned.

• Locations and Inventory Status records.

• Stores, Registers, Drawers.

• User Drawer assignments for the location.

• Touchscreen configuration.

• Offline Ticket Entry configuration.

• EOD Posting and Backup configuration.

Has CCS reviewed all of the above for accuracy?

4.  Has my staff received training that is adequate enough to allow for a smooth store opening?

5.  Do I have adequate supplies for my store opening?

This might include such items as:
 

• Register printer tape.

• Bags

• Gift boxes

• Gift Cards

• Report printer paper.for Receipting and Back-office devices.

• Manual Receipt Books (Backup for manual sales).

• Credit Charge Card Drafts (Backup for manual sales).

If all of the above items have not been addressed completely before your go live date, please contact the CCS Support Department.